If you have a serious medical problem and are seen in the emergency room, the hospital emergency room physicians are well trained and able to perform appropriate initial care. They will make a referral to Shady Grove Orthopaedics for follow-up care if you choose a specialist in our practice. If the orthopaedic injury is complicated or severe, we are available and will respond to the emergency room physician’s request.
Monday through Friday, 8:30 a.m. – 4:00 p.m.
At Shady Grove Orthopaedics, our doctors are available 24 hours a day, 7 days a week. If you need to reach one of the Shady Grove Orthopaedics doctors on the weekend or after regular office hours, please feel free to call our main number at (301) 340-9200.
Our automated answering service will contact the on-call doctor, and he or she will return your call. In the event of technical difficulties, we can be reached through Shady Grove Orthopaedics at (301) 340-9200.
Please note, calls after office hours and on weekends should be reserved only for emergencies and not for routine questions or medication prescription refills.
New prescriptions and refills are only issued during our normal business hours, 9:00 a.m. – 5:00 p.m., Monday through Friday. You can request a prescription by calling (301) 340-9200. Shady Grove Orthopaedics will not refill or prescribe pain medication after business hours. (This policy is dictated by state government policies.)
Please fill out the below form to request an appointment online or call (301) 340-9200 to speak with a member of our scheduling department directly.
At Shady Grove Orthopaedics, your needs are our highest concern. We understand how important it is for you to be seen in a timely manner. For this reason, we make every effort to accommodate appointments immediately upon request.
Thank you for entrusting Shady Grove Orthopaedics with your patients. This information is received the day it is submitted and will be reviewed that evening.
Please fill out the form below, and we will contact your patient directly within 24 hours to schedule an appointment.
If your practice utilizes eClinicalWorks, easily and securely refer patients directly through your EMR System.
As we all know, doctor visits require necessary paperwork. To make it more convenient for you, all our patient forms can be completed on our Patient Portal. Please pre-register using our convenient online Patient Portal. If you have any questions about our Patient Portal, please contact a Shady Grove Orthopaedics representative at (301) 340-9200.
Please bring the following with you to your scheduled appointment:
For MRI scans, wear loose-fitting clothing (no metals).
At Shady Grove Orthopaedics, we know that your appointment with your orthopaedic doctor is important to you, and it can be most effective if you are prepared for it. This includes having the information your doctor will need from you as well as being able to gather the information that you need from your doctor.
The section below contains information providing you with suggestions, tips, and tools to help you get the most out of your orthopaedic appointment.
Please let us know if there is anything we can do to further improve your experience with us at Shady Grove Orthopaedics. We look forward to meeting with you.
Verify the date and time of the appointment
The time you should arrive at the office for your appointment is different than your scheduled appointment time. You may be required to complete new patient paperwork or provide personal identification and insurance information prior to being seen by your doctor. Because of this, you may be asked to arrive up to 30 minutes prior to your appointment time. Please confirm your expected arrival time when scheduling the appointment.
Print and complete the new patient forms
Know the address and location of your appointment (Rockville or Germantown location)
Make sure you confirm the office location prior to leaving for your appointment.
Be aware of travel issues and delays
Become aware of any driving conditions, road construction detours, and/or parking requirements and locations that may present a delay in your arrival, and plan accordingly.
The following information is intended to assist you in determining the items to bring with you to your appointment.
* Please verify that our office has received the referral prior to your appointment. Having a copy of your insurance referral is recommended.
All medical records, imaging (X-ray, MRI), and lab test results for your current injury or condition should be carried in or faxed from your primary care provider. If you have been evaluated or treated for your current injury or condition by another healthcare provider, please contact their office at least one week prior to your appointment, if possible, to request a copy of all medical records pertaining to your injury or condition. You can request that your records be sent directly to our office, but please confirm that we have received them prior to your appointment.
Throughout your visit, you will be asked questions about the injury or condition that you are being seen for. You may find that compiling a personal documentation record prior to your visit and having the record with you during your appointment may assist you in answering some of these questions. Please note that the information in your personal document will not be used as a substitute for any official forms you will be asked to complete prior to your appointment.
Click here to view sample information that you may want to include in your personal injury or condition documentation.
Bring a current list of all your medications, including the name of the medication, dosage, the frequency you take the medication, and the reason for the medication. This list should include prescribed medications, herbal supplements, vitamins, and over-the-counter medications you are taking as well as any medications you are allergic to. We recommend having this record with you as you may need to access this information during your appointment.
Maintenance of your medical history, including all prior treatments, surgeries, conditions, and illnesses, even if they are not related to your current injury or condition, is always recommended. Have this record with you as you may need to access this information during your appointment.
We recommend that you compile a written list of all questions and concerns that you want to address during your time in our office. There will be several departments and individuals that you will come into contact with during your visit. To assist you in compiling your list of questions and concerns, we have provided you a list of the departments/services for you to begin your list:
Take notes on what the office staff and medical staff discuss with you. Be sure to ask questions if you do not understand a policy, procedure, medical term, or the reason for your doctor’s diagnosis, treatment plan, recommendations, medication instructions, or post-appointment instructions. If you need additional information to take with you, ask your doctor for handouts, brochures, or online resources that you can review at home.
An emergency contact list is a document you should have ready and keep updated regularly. Having this list with you at your appointment may provide you information you need in completing the required paperwork.
You may consider asking another adult to accompany you to your appointment. Should you need a translator, please bring an adult translator with you or contact our office prior to your scheduled appointment to make arrangements. We do not recommend that you rely on a child to translate.
Below is a short list of additional information to help you prepare for your orthopaedic appointment.
We recommend that you dress in comfortable clothing appropriate for your appointment. If your injury or condition involves your neck, back, spine, shoulder, or hip, you may be asked to change into a medical robe for your examination. We recommend wearing loose clothing that is easy to take off and put on.
In addition, your doctor may request an X-ray during your visit. Prior to your X-ray, you may be asked to remove jewelry, eyeglasses, and any other metal objects, such as loose change, hearing aids, underwire bras, fingernail clippers, etc., that may interfere with the imaging. Depending on the area of the body that is being X-rayed, you may be asked to change into a medical gown.
Personalized care doesn’t always follow definitive time schedules, and we appreciate your understanding and patience if we keep you waiting longer than you expected. In some cases, patients require special attention, or your provider may be asked to assess a serious injury. Be assured that your doctor will make every effort to see you as soon as possible.
There may be instances when you are seen by one of our physician assistants. At Shady Grove Orthopaedics, our physician assistants (PAs) work closely with our orthopaedic doctors to provide the highest level of surgical and nonsurgical care for patients. Physician assistants are highly trained and qualified healthcare providers who work under the supervision of our orthopaedic doctors to take medical histories, conduct exams, diagnose and treat bone, joint, and muscle injuries and conditions, order and interpret tests such as X-rays and MRI, prescribe medications, and assist our doctors during surgery. Our PAs are trained to recognize when patients need the attention of a supervising doctor or additional specialist.
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At Shady Grove Ortho, patient safety and well-being has always been our first priority. In light of recent concerns about the outbreak of the coronavirus (COVID-19), patients should be assured that we employ the highest standards of safety and infection control protocols. We are actively monitoring developments and news regarding local outbreaks and will take further action if necessary.
For the safety of our patients and our staff, if you are experiencing a cold or flu-like symptoms, we ask that you defer any appointments until you are symptom-free.
In addition, we ask that patients who have recently traveled to other countries wait 14 days after their return to schedule any appointments.
While the best way to prevent illness is to avoid exposure, the CDC recommends the following measures:
We have implemented new visitor restrictions to protect our patients, staff and the community.